Securus Technologies Gets the Win

Securus Technologies, a leader in criminal justice technologies, secured a Gold Stevie Award for Best Customer Service Training Department at the 11th annual Stevie Awards for Customer Service this year. The Stevie Awards are known around the world for honoring the top contenders in customer service and contact as well development.


The Stevie Awards for Customer Service have continued to be one of the most competitive award programs in the industry and has seen steady growth. The growth trend continued this year with more than 2300 companies of varying size in a number of different industries received nominations for the Awards. Nominees for the customer service category were evaluated based on 61 different categories by a panel of 77 judges that consisted of business professionals from around the world.


Securus showed that the needs of the customer were the center of their training. They focused on ways to provide their customer service representatives with training materials that would help them to empathize with the client and truly understand their situation. The judges highlighted several points about Securus, noting that the company plays a crucial role in society. They also pointed out the company’s significant improvement in the results of customer surveys and their commitment to improving those results.



Getting Concerts In With Securus Video Calls

Securus video calls are really great for people who are trying to help inmates not miss too much. Missing a lot of what happens on the outside can happen a lot, but now people are being told that they can catch the concerts and events that they would miss. There are many people who are using Securus like I am to make sure that kids can have their parents see their concerts and other events. They do all that hard work, and they want to make sure that everyone sees it.


Securus has created a really nice app that works on the phone and tablet, and I have taken kids to concerts with the tablet going to show the inmates the concerts. The inmates sit down to watch these concerts, and they are given a chance to see what is happening when they are on the inside. These inmates have rights as parents, and I think that we are helping them better than ever before because now kids can be seen while they are doing the concerts and other production work that people usually miss out on while they are in prison.


Someone who is in prison needs to have someone on the outside who will place the calls with Securus, and they need to remember that it is very easy to use the app. I use the app almost every day to help kids, and I have brought it to concerts with no problem. I have had kids playing their instruments or singing into the app in their homes, and I think that it is important that parents get to see these things. It is a very good incentive for them to be able to change their lives while they are in jail, and they will know what is waiting for them when they are released.


Securus Video Visitation – Concert from Securus Technologies on Vimeo.

Securus Technologies Announces a New Line of Products, How Exciting!

On March 4, 2016, Securus Technologies announced that they are finally able to do more than just connect inmates to outbound calls. Almost 30 years ago, Securus installed over 80,000 telephones for inmates, then exceeded to over 84,000 devices throughout both the U.S. and Mexico. Securus has now begun to provide tablets, S-Phones and even video visitation kiosks, which I believe is outstanding! All of their products are designed and provided with the highest quality of security to prevent property damage. That sure makes me feel relieved! Securus’ CEO, Richard Smith said that he believes that these new devices will help to better connect inmates to friends and family. He also believes that they will help them to better fill out their record logs, paperwork, to complete religious activities and even their education. I am excited about this because it is a recipe for prisoners being treated more humanely.

Since its founding, Securus’ main mission has been to provide inmates with criminal justice technology for the purpose of making their stay as modernized as possible. They also maintain a simultaneous goal of improving public safety. The staff at Securus are experienced and innovative thinkers, engineers, designers and technologists who work together as a team. As a result, the technology that they manufacture doesn’t compete almost anywhere else. I say that this is the way it should be.

Securus is headquartered in Dallas, Texas and is accredited by the BBB. They currently serve over 3,000 corrections, law enforcement and public safety agencies. They especially take pride in the over 1 million inmates that they serve across the North American continent and they should!

If you are a family or friend of an inmate, you can sign up for Securus through AdvanceConnect. AdvanceConnect is prepaid with a minimum $25 funding. You can add multiple numbers as well. Access to accounts is available 24 hours a day and seven days a week. Securus has two services called On-Site Video Visitation and At Home, both of which make it possible for you to visit your friend or family member in prison straight from the comfort of home and not have to figure out the logistics of inmate phone calls. This eliminates the need for you to make the travel to the correctional facility and to wait in line. You can schedule the visit in advance as well.