Securus Technologies, a leader in criminal justice technologies, secured a Gold Stevie Award for Best Customer Service Training Department at the 11th annual Stevie Awards for Customer Service this year. The Stevie Awards are known around the world for honoring the top contenders in customer service and contact as well development.
The Stevie Awards for Customer Service have continued to be one of the most competitive award programs in the industry and has seen steady growth. The growth trend continued this year with more than 2300 companies of varying size in a number of different industries received nominations for the Awards. Nominees for the customer service category were evaluated based on 61 different categories by a panel of 77 judges that consisted of business professionals from around the world.
Securus showed that the needs of the customer were the center of their training. They focused on ways to provide their customer service representatives with training materials that would help them to empathize with the client and truly understand their situation. The judges highlighted several points about Securus, noting that the company plays a crucial role in society. They also pointed out the company’s significant improvement in the results of customer surveys and their commitment to improving those results.